Go Green
Grass Cutting
Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Account information

• Website user information (including user journeys and cookie tracking)

• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Purchase history

• Account information, including registration details

• Marketing preferences
  

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Purchase or viewing history

• Website and app user journey information

• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Financial transaction information
  
  

Lawful basis

Our lawful basis for collecting or using personal information to provide services and goods are:

• Consent

• Contract

Our lawful basis for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent

• Contract

Our lawful basis for collecting or using personal information for service updates or marketing purposes are:

• Consent

Our lawful basis for collecting or using personal information for legal requirements are:

• Contract

Where we get personal information from

• People directly
  

How long we keep information

• We keep information for as long as is required to deliver our services to customers, plus 6 years. This aligns with HMRC timelines for reviewing business accounts.
  

Who we share information with

Data processors

Dropbox
This data processor undertakes the following activities for us:
Hold backup storage of our customer account records and contact information.

Hostinger
This data processor undertakes the following activities for us:
Processes information received via our website and e-mail.

Meta
This data processor undertakes the following activities for us:
Processes information received via our Facebook site, Instagram and WhatsApp.

Google
This data processor undertakes the following activities for us:
Processes information received via our Estimate and Quotation enquiry forms.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Our contact details

Telephone
07396 811890

Email
info@gogreengrasscutting.co.uk

Last updated

May 2024